OFFICE POLICIES
Appointments
Scheduling appointments at Metro St Louis and Southern Illinois Breast Health Centers is designed to be as convenient as possible for our patients. We value your time and strive to minimize waiting periods. Our dedicated team of professionals is committed to providing efficient and timely services, ensuring a positive experience during your visit.
To schedule an appointment, please call our office at XXX-XXX-XXXX or use our convenient online appointment request form. Our friendly staff will assist you in finding a suitable date and time, based on your preferences and availability.
We kindly request that you arrive 15 minutes before your scheduled appointment to complete necessary paperwork. This allows us to keep your medical records up to date and ensure a smooth check-in process.
Cancellation Policy
We understand that unexpected events may arise, necessitating the need to reschedule or cancel an appointment. To accommodate your needs and provide timely care to all our patients, we kindly request that you notify us at least 24 hours in advance if you are unable to keep your scheduled appointment.
Failure to provide sufficient notice may result in a missed appointment fee, as we may not be able to offer the time to another patient in need. We appreciate your understanding and cooperation in this matter.
Insurance and Billing
Metro St Louis and Southern Illinois Breast Health Centers accept a wide range of insurance plans to facilitate accessible healthcare for our patients. It is essential to verify with your insurance provider if our services are covered under your specific plan. Our dedicated billing team is here to assist you in understanding your insurance benefits and coverage.
Co-payments, deductibles, and any other out-of-pocket expenses are due at the time of your visit. We accept multiple forms of payment, including cash, check, and credit cards. If you have any financial concerns or need assistance with payment arrangements, please do not hesitate to discuss it with our team.
Privacy and Confidentiality
Metro St Louis and Southern Illinois Breast Health Centers prioritize patient privacy and adhere to strict confidentiality guidelines as mandated by healthcare regulations. We are committed to safeguarding your personal and medical information, ensuring it remains secure and accessible only to authorized personnel involved in your care.
Rest assured that your privacy rights will be respected throughout your time with us. For a detailed overview of our privacy practices and how we handle your information, please refer to our Privacy Policy.
Prescription Refills
If you require a prescription refill, please contact your pharmacy directly and request a refill. The pharmacy will then send us the necessary information to review and approve the refill. Please allow up to 48 hours for processing. If there are any concerns or if your prescription requires prior authorization, our team will promptly reach out to you.
Emergency Situations
In the event of a medical emergency, please call 911 or visit the nearest emergency room immediately. Metro St Louis and Southern Illinois Breast Health Centers provide specialized care within our facilities, primarily focusing on breast health and related services. If you have any concerns or questions, our office is available during regular business hours to assist you.
Final Thoughts
At Metro St Louis and Southern Illinois Breast Health Centers, we prioritize patient satisfaction and strive to exceed expectations in every aspect of our service. Our office policies are designed to ensure a seamless and pleasant experience for our patients, with a focus on convenience, confidentiality, and quality care.
If you have any further questions or require additional information, please do not hesitate to reach out to our friendly staff. We look forward to serving you and being a trusted partner in your breast health journey.
